Contact & Support Policy

1. Our Commitment

Every interaction with Jeedar reflects the same principles that guide our creative process, attention to detail, respect, and care.
Whether you are purchasing a limited-edition piece, commissioning a bespoke artwork, or seeking consultancy support for a large-scale project, our team is here to assist with professionalism and discretion.
We aim to respond to all inquiries within 24–48 business hours, ensuring clear and transparent communication at every step.

2. How to Reach Us

You can contact our client support team through the following official channels:

For inquiries regarding active orders, please include your order number in the subject line to help us resolve your request efficiently.

3. Support Scope

Our support team can assist you with:

  • Order updates, shipping details, and delivery coordination.
  • Care and maintenance advice for your artworks.
  • Warranty or replacement inquiries.
  • Corporate or hospitality project proposals.
  • General questions regarding collections, editions, or partnerships.

For consultancy clients, a dedicated project representative will be assigned throughout the project’s duration to ensure smooth communication and coordination.

4. Professional Communication

To maintain accuracy and privacy, Jeedar communicates only through official company channels listed above.
We do not request sensitive payment information over social media or through unauthorized intermediaries.
All client data shared with us is handled confidentially in accordance with our Privacy Policy.

5. Feedback & Continuous Improvement

We value your feedback and see it as a vital part of our growth.
If you have suggestions or concerns about your experience, please share them with us, your insights help us refine our service and continue to uphold the standards of quality and care that define Jeedar.